As part of the GIIN’s mission to accelerate the scale and effectiveness of impact investing, we publish job openings from GIIN members and other impact investing leaders.

INFORMATION TECHNOLOGY MANAGER

at Global Impact Investing Network (GIIN) in NYC / Remote

About the Job

The ideal candidate will be an experienced IT professional, eager to use their skills to support an organization that works to make the world a better place. They will be both visionary and practical, with the ability to conceptualize a tech-optimized future for the organization and the skills, leadership ability, and persistence to make that vision a reality.

The Information Technology Manager [IT Manager] will report to the Director of Finance and Operations and be a member of the close-knit, service-oriented, highly collaborative, (and very fun!) GIIN Operations Team.

The IT Manager will also work closely with the GIIN’s existing IT consultants, vendors, and staff to implement, maintain, and innovate a high-tech infrastructure that will support the organization’s rapid growth, business operations, and maintain state-of-the-art cybersecurity.

Responsibilities:

IT Leadership

  • In partnership with the Director of Operations, lead the entire internal Information Technology function for a rapidly growing nonprofit with global reach and a transformational mission
  • Design and execute a comprehensive IT strategy for the organization that will take its existing IT infrastructure to the next level of maturity, security, and efficiency
  • Develop and establish governance systems, policies, decision-making structures, and other procedures necessary for the IT Department to effectively support the organization, now and in the future
  • Develop and maintain all IT infrastructure (including existing production systems) as well as mobile communication infrastructure; Ensure all technology systems and hardware are kept up to date
  • Set and maintain standards for hardware, software, and services
  • Develop and implement annual plans and budgets based on assessed needs and strategic goals of the operations department or organization
  • Establish and maintain a business continuity/disaster recovery strategy for all applications and data
  • Direct daily operations of the IT function (one FTE and a team of outsourced IT providers), analyzing workflow, establishing priorities, developing standards and setting deadlines; Assign and review the work of systems analysts, developers, product managers, and other technology professionals
  • Arrange and/or deliver computer hardware training, support and troubleshooting to staff as needed, developing computer information resources as necessary

IT Administration

  • Ensure information security across all of GIIN’s IT- and mobile- communications related activities
  • Ensure that the organization’s systems and infrastructure are compliant with all current domestic and international regulations affecting IT operations, such as privacy, security, and data protection regulations
  • Oversee network administration, backup, and security protocols
  • Ensure necessary software updates, advanced troubleshooting, security, compatibility testing, programming, implementation and system integration, and software customization
  • Arrange and/or provide users with technical support for computer problems; Serve as the primary liaison between the organization and the GIIN’s IT managed services helpdesk and other technology partners as appropriate
  • Enable access to and use of key work optimization technologies such as email marketing, audio and video conferencing systems, and file sharing platforms
  • Provide appropriate business process support to departments and teams through usage of the GIIN’s IT systems

FLEXIBILITY: This position will be based in our New York City office with significant remote work flexibility offered through the GIIN’s hybrid in-person/remote work model.

COMPENSATION: Competitive compensation, commensurate with experience. Salary range for this position begins at $110,000.

Qualifications

  • A passion for technology and improving organizational systems
  • Bachelor’s degree or equivalent experience in related field
  • At least seven years of professional information technology experience and three+ years in a management role required
  • A strong systems orientation, with a track record of improving and enhancing existing technologies, developing new solutions, and adopting new platforms as appropriate
  • Demonstrated ability to effectively lead, manage and supervise an information systems team (staff + contractors)
  • Understanding of current regulations affecting IT operations, such as privacy, security and data protection regulations, and knowledge of best practices to ensure compliance
  • Skill in analyzing business processes and determining appropriate IT supports
  • Exceptional project management skills that reflect an ability to perform and prioritize multiple tasks seamlessly with excellent attention to detail
  • Ability to critically evaluate and prioritize information gathered from multiple sources, reconcile conflicts, and translate user requirements into technological solutions
  • Ability to prioritize conflicting needs, handle matters expeditiously, proactively, and follow-through on projects to successful completion, often with deadline pressures.
  • Strong interpersonal skills and the ability to maintain relationships with external and internal stakeholders at all levels of seniority
  • Demonstrated ability to communicate technical issues to non-technical audiences
  • Ability to handle confidential information with discretion, be adaptable to various competing demands, and demonstrate the highest level of customer/client service and response
  • Strong knowledge of Microsoft client and server software, network technology (WAN, LAN, WLAN, VPN), cloud-based services such as Salesforce, Dropbox, LastPass, Zoom, Mailchimp, Google Suite and Office 365, PC and Mac desktop and laptop computers, Android and iOS mobile operating systems, audio/video conferencing services, email marketing and event management platforms, and back office (e.g. Finance and HR) systems
  • Relevant knowledge of basic hardware components and how to service/replace them
  • Commitment to racial equity and social justice. Successful candidates will recognize the role of race, income, age, gender, immigration status, and other identities in equity disparities. They will recognize how their own identities impact their work; they will welcome, reflect on, and act on feedback with an eye toward continuous learning about race, ability, and other types of diversity.
  • Alignment in thought and action with GIIN’s values: https://thegiin.org/values-and-guiding-principles

To apply

Email cover letter and CV to Human Resources at hr@thegiin.org. State “IT Manager [First Name] [Last Name]” in the subject line of your email. Please indicate where you saw the job posting in your cover letter.

No phone calls please. Only qualified candidates will be contacted. The GIIN is an Equal Opportunity Employer.

Global Impact Investing Network (GIIN)

The Global Impact Investing Network (GIIN) is a not-for-profit organization dedicated to increasing the scale and effectiveness of impact investing around the world.

Impact investing is one of the most important social innovations of our time, and interest in it is exploding. The GIIN, 12 years old and backed by leading funders such as The Rockefeller Foundation, Ford Foundation, USAID, the Australian Department of Foreign Affairs and Trade, Prudential, and J.P. Morgan, has global network of over 40,000 on six continents, with a formal membership of nearly 400 members in 50 countries. The GIIN works to mobilize a global network of leading financial institutions and others to dramatically increase the amount of capital being deployed effectively to social and environmental issues around the world. To learn more about the work we do and impact investing, please visit https://thegiin.org.