As part of the GIIN’s mission to accelerate the scale and effectiveness of impact investing, we publish job openings from GIIN members and other impact investing leaders.

US Technical Assistance Manager

at Kiva in Portland, OR

About the Job

Kiva (kiva.org) is an international nonprofit with a mission to expand financial access to help underserved communities thrive. We run a global marketplace platform to crowdfund microloans for financially excluded entrepreneurs, farmers, and students around the world. Through Kiva Capital, we serve as a bridge between large-scale impact first investors and underserved populations. Our digital identity platform enables borrowers who don’t have a track record with traditional financial institutions to record and verify their financial history and gain access to less costly mainstream financial markets.

Our organization combines the culture and technological passion of an internet start-up with the compassion and empathy of a non-profit to create impact and opportunity on a global scale. Since 2005, we have raised more than $1.57 billion in loan capital for 3.9 million borrowers in 98 countries. Our lenders fund over $10 million in loans every month. With offices in San Francisco, Portland, New York, Nairobi, and Bangkok, Kiva's team includes 100+ employees and 400+ volunteers worldwide. Our team is growing as we pursue exciting new opportunities to create a financially inclusive world.

Role overview:

As the Kiva US Technical Assistance (TA) Manager, you will focus on outreach, administration and adoption of technical assistance for Kiva US borrowers and applicants. You will monitor the effectiveness of TA offered and develop new systems to maximize impact. In addition, you will be responsible for managing relationships with partner organizations, as well as aggregating resources to provide more needs-based, relevant content to Kiva clients.

This position requires a self-driven, empathetic individual with excellent communication skills that is excited to work with a wide range of small business entrepreneurs across the US, particularly those in the earliest stages. The ideal candidate has been through the process of starting a small business themselves and gets excited helping small businesses all day every day.

The TA Advocate position will report to the Director Kiva US and will work closely with Kiva US staff on additional projects as necessary.

This is a temporary, full-time opportunity with a 12-month term, open to candidates working remotely in the United States. 

At this time, we can only consider applicants with authorization to work in the United States on a permanent, full-time basis; unfortunately we cannot provide visa sponsorship.

Key responsibilities include: 

  • Design and lead efforts to connect Kiva US borrowers and applicants to useful resources to support their and their businesses growth and to improve the Kiva US borrower and applicant experience
  • Improve conversion for microloan applicant pipeline and repayment follow-up for current borrowers
  • Provide individualized needs assessment sessions and maintain consistent communication with enrolled business owners
  • Maintain accurate TA outreach and delivery data, including survey tracking and qualitative insights
  • Manage relationships with partner organizations and aggregate external resources
  • Support the Director of US in identifying new ways to support the dynamic needs of clients and work in conjunction with other team members to support the mission of the organization

Qualifications

Required qualifications:

  • Strong experience (2+ years) in evaluation and consulting/coaching small business owners
  • Strong verbal and written communication skills with public speaking experience
  • Flexible and able to contribute to multiple projects simultaneously, with the ability to meet deadlines
  • Demonstrated ability in quantitative data management and analysis, report writing and editing, and visual presentation of research findings
  • Strong interpersonal and client relation skills
  • Ability to work effectively with diverse audiences
  • A high level of attention to detail 
  • Ability to prioritize tasks 
  • Ability to work effectively within a team and independently

Preferred qualifications:

  • Experience or education in a business management or teaching field such as business, sociology, teaching, etc.
  • Prior experience launching a small business
  • Experience in microcredit/microfinance and other financial products, economic empowerment and/or monitoring and evaluation
  • Familiarity with survey data and/or data visualization tools (Looker, Excel Charts, Google Sheets Charts)
  • Fluency in Spanish

To apply

https://grnh.se/13bdde361us

What we offer:

  • An opportunity to improve real lives, solve hard problems, and change the world
  • Friendly, supportive, and adventurous environment with a team of engaged colleagues
  • A comprehensive, industry-leading benefits package
  • Opportunities to connect with and learn from colleagues and partners around the world
  • Salary range in Colorado: $60K - $63K

A diverse and inclusive workplace where we learn from each other is an integral part of Kiva's culture. We actively welcome people of different backgrounds, experiences, abilities and perspectives. We are an equal opportunity employer and a great place to work. Join us and help us achieve our mission!

We will only accept applications directly from candidates. Kiva will not be responsible for any recruiting agency fees, absent a formal agreement.

Kiva

Kiva (kiva.org) is an international nonprofit with a mission to expand financial access to help underserved communities thrive. We run a global marketplace platform to crowdfund microloans for financially excluded entrepreneurs, farmers and students around the world. Through Kiva Capital, we serve as a bridge between large scale impact first investors and underserved populations. Our digital identity platform enables borrowers who don’t have a track record with traditional financial institutions to record and verify their financial history and gain access to less costly mainstream financial markets.

Our organization combines the culture and technological passion of an internet start-up with the compassion and empathy of a non-profit to create impact and opportunity at global scale. Since 2005, we have raised more than $1.57 billion in loan capital for 3.9 million borrowers in 98 countries. Our lenders fund over $10 million in loans every month. With offices in San Francisco, Portland, New York, Nairobi, and Bangkok, Kiva's team includes 100+ employees and 400+ volunteers worldwide. Our team is growing as we pursue exciting new opportunities to create a financially inclusive world.