Kiva (kiva.org) is an international nonprofit with a mission to expand financial access to help underserved communities thrive. We run a global marketplace platform to crowdfund microloans for financially excluded entrepreneurs, farmers, and students around the world. Through Kiva Capital, we serve as a bridge between large-scale impact first investors and underserved populations. Our digital identity platform enables borrowers who don’t have a track record with traditional financial institutions to record and verify their financial history and gain access to less costly mainstream financial markets.
Our organization combines the culture and technological passion of an internet start-up with the compassion and empathy of a non-profit to create impact and opportunity on a global scale. Since 2005, we have raised more than $1.57 billion in loan capital for 3.9 million borrowers in 98 countries. Our lenders fund over $10 million in loans every month. With offices in San Francisco, Portland, New York, Nairobi, and Bangkok, Kiva's team includes 100+ employees and 400+ volunteers worldwide. Our team is growing as we pursue exciting new opportunities to create a financially inclusive world.
As the Kiva US Technical Assistance (TA) Manager, you will focus on outreach, administration and adoption of technical assistance for Kiva US borrowers and applicants. You will monitor the effectiveness of TA offered and develop new systems to maximize impact. In addition, you will be responsible for managing relationships with partner organizations, as well as aggregating resources to provide more needs-based, relevant content to Kiva clients.
This position requires a self-driven, empathetic individual with excellent communication skills that is excited to work with a wide range of small business entrepreneurs across the US, particularly those in the earliest stages. The ideal candidate has been through the process of starting a small business themselves and gets excited helping small businesses all day every day.
The TA Advocate position will report to the Director Kiva US and will work closely with Kiva US staff on additional projects as necessary.
This is a temporary, full-time opportunity with a 12-month term, open to candidates working remotely in the United States.
At this time, we can only consider applicants with authorization to work in the United States on a permanent, full-time basis; unfortunately we cannot provide visa sponsorship.
Key responsibilities include:
- Design and lead efforts to connect Kiva US borrowers and applicants to useful resources to support their and their businesses growth and to improve the Kiva US borrower and applicant experience
- Improve conversion for microloan applicant pipeline and repayment follow-up for current borrowers
- Provide individualized needs assessment sessions and maintain consistent communication with enrolled business owners
- Maintain accurate TA outreach and delivery data, including survey tracking and qualitative insights
- Manage relationships with partner organizations and aggregate external resources
- Support the Director of US in identifying new ways to support the dynamic needs of clients and work in conjunction with other team members to support the mission of the organization