About the Job
The Salesforce Administrator & Technology Systems Specialist will primarily be responsible for the day-to-day configuration, support, maintenance, and improvement of the GIIN’s Salesforce database. Working closely with internal stakeholders on program teams to gather user requirements, and supported by the GIIN’s Salesforce consultant, the administrator/systems specialist will identify, develop, and deploy new business processes as directed, while supporting, maintaining, and improving existing ones.
In addition to managing configuration and deployment of Salesforce, the administrator/systems specialist will also lead and support on other general technology integration projects as needed. Examples include but are not limited to: building forms and approval workflows to automate existing processes, selecting, installing, and configuring new products to support business needs, and light web administration and/or development for the GIIN’s suite of online products and services.
This role is part technological project manager, part administrator, part Salesforce analyst, part technology generalist, and wholly dedicated to the GIIN’s mission.
- Serve as primary system administrator for a Salesforce environment with 40+ users.
- Handle all basic administrative functions including user maintenance, modification of page layouts, generation of reports and dashboards, creation of new fields and other routine tasks in Salesforce.
- Gather detailed requests for improvements or changes to the system and implement these changes as appropriate.
- Automate processes using Salesforce tools such as process builder, workflow rules, approval processes, validation rules, and Nonprofit Success Pack.
- Work closely with the GIIN’s Salesforce consulting partner for more complex integrations; manage less complex ones directly.
- Identify, install and maintain appropriate apps from the Salesforce AppExchange as needed.
- Train new users and grow the Salesforce skill set across the organization and develop training programs which can be reused and repeated.
- Document Salesforce customizations and processes.
- Plan for Salesforce upgrades, seasonal releases, and long-term projects.
- Lead or support on other, non-Salesforce related, technology integration projects as directed (e.g. building forms and workflows; procurement, installation, and configuration of new software packages; light web administration and/or development).
- Support the IT Infrastructure Manager in general administration and maintenance of the GIIN’s internal IT systems and applications.
- Partner with internal stakeholders to focus the organization’s data use on what best serves the mission.
- Be an active member of the Operations Team, participating in weekly meetings and supporting special projects.
Compensation: Competitive compensation, commensurate with experience. Salary range for this position is $64,000 to $71,000.
The ideal candidate will thrive in a highly engaged and fast-paced office environment. They must be personable, with excellent analytical and project management skills, multi-tasking abilities, attention to detail, and an ability to translate technical issues to non-technical audiences. The Salesforce Administrator & Technology Systems Specialist will be a key member of the Operations team and will report to the Information Technology Infrastructure Manager.
- A documented history of successful project completion
- A demonstrated ability to understand and articulate complex processes
- Strong Salesforce proficiency and ability to quickly master new technology
- Excellent verbal and written communication skills
- Strong understanding of the Salesforce platform, with the ability to build custom objects, formula fields, processes, custom views, and other content of intermediate complexity
- Strong understanding of Salesforce best practices and functionality
- Salesforce Admin (ADM201) Certified required
- Minimum two years of experience as a Salesforce administrator preferred
- Advanced Admin (ADM211) Certified preferred
- Comprehensive knowledge of standard business computer software applications such as Microsoft Outlook, Word, Excel, and PowerPoint is required
- Some web development training or experience required
- Experience with Salesforce Nonprofit Success Pack preferred
- Associate degree or higher preferred
- Familiarity with design thinking or human centered design is a plus
- Exceptional project management skills that reflect ability to perform and prioritize multiple tasks seamlessly with excellent attention to detail
- Ability to critically evaluate and prioritize information gathered from multiple sources and reconcile conflicts and to translate user requirements into technological solutions
- Demonstrated ability to communicate technical issues to non-technical audiences
- Strong interpersonal skills and the ability to build relationships with external and internal stakeholders at all levels of the organization
- Creative, forward-looking thinker who proactively seeks opportunities and proposes solutions to problems
- Ability to handle confidential information with discretion, be adaptable to various competing demands, and demonstrate the highest level of customer/client service and response
- Ability to prioritize conflicting needs; handle matters expeditiously, proactively, and follow-through on projects to successful completion, often with deadline pressures.
- Commitment to racial equity and social justice. Successful candidates will recognize the role of race, income, age, gender, immigration status, and other identities in equity disparities. They will recognize how their own identities impact their work; they will welcome, reflect on, and act on feedback with an eye toward continuous learning about race, ability, and other types of diversity.
- Alignment in thought and action with GIIN’s values: https://thegiin.org/values-and-guiding-principles
Email cover letter and CV to Human Resources at email@example.com. State “Salesforce Administrator [First Name] [Last Name]” in the subject line of your email. Please indicate where you saw the job posting in your cover letter.
No phone calls please. Only qualified candidates will be contacted. The GIIN is an Equal Opportunity Employer.
Global Impact Investing Network (GIIN)
The Global Impact Investing Network (GIIN) is a not-for-profit organization dedicated to increasing the scale and effectiveness of impact investing around the world.
Impact investing is one of the most important social innovations of our time, and interest in it is exploding. The GIIN, over 11 years old and backed by leading funders such as The Rockefeller Foundation, Ford Foundation, USAID, the Australian Department of Foreign Affairs and Trade, Prudential, and J.P. Morgan, has a growing global network of 35,000 individuals on six continents plus a formal membership network of 350 members in 50 countries. The GIIN works to mobilize a global network of leading financial institutions and others to dramatically increase the amount of capital being deployed effectively to social and environmental issues around the world. To learn more about the work we do and impact investing, please visit https://thegiin.org.