About the Job
Self-Help is seeking a Director, Impact Management & Assessment to join our team! The Director, Impact Management & Assessment will manage how we define and measure impact and report to internal and external audiences. They will facilitate the development of Self-Help’s impact strategy and bring expertise in data collection, analysis, program evaluation, research methodology and policy change along with a track record in collaborating across teams and organizations, managing complex projects that are, at times, under-resourced. Successful candidates will be pragmatic and strive to demonstrate Return on Investment (ROI) of Self-Help’s programs and impact assessments, from community, Self-Help’s, and funder perspectives.
- Lead and promote impact planning, collection and use.
- Facilitate the development of Self-Help’s impact strategy and goals in partnership with leadership, business/operational teams, and with Self-Help's Center for Responsible Lending and Data Intelligence Group.
- Move Self-Help’s impact assessment beyond outputs to outcomes when strategically important and feasible.
- Develop and test hypotheses related to Self-Help’s nascent theory of change and represent findings in writing and in creative data visualization for use in internal program strategy and external communications and fundraising.
- Serve as internal consultant to help program teams and executive staff craft data and outcome feedback loops to:
- communicate their impact improve products and programs
- inform Self-Help’s strategic planning
- Design and prepare impact reports and analysis.
- Support fundraising team in designing monitoring and evaluation frameworks for grant proposals, and in reporting results using those frameworks.
- Collaborate with Self-Help’s marketing and communications team to convey our impact in print and digital media, using quantitative and qualitative data.
- Support product and service teams with programmatic impact assessments.
- Stay abreast of impact field: research, tools and best practices and current research on affordable housing, commercial lending and small business development, predatory lending, asset building, financial capability and economic mobility.
- Understand policy needs to craft useful data analysis of our lending, connecting policy to practice and identify how our research and evaluation efforts can complement our advocacy agendas.
- Create and foster relationships with peer organizations, research organizations and universities to support Self-Help research and impact evaluation work.
- Represent Self-Help at conferences and other peer gatherings to formally present on impact work and informally share with funders, investors and other partners.
- Supervise staff members (e.g., program evaluation specialist, interns) in supportive roles and coach them to promote their professional and personal development.
- Act as a change agent to drive Self-Help’s economic inclusion initiatives by integrating supplier diversity and the use of businesses owned by women and people of color in third party contracting and vendor management for relevant products and services
- Perform other duties as may be deemed necessary.
Credentials, Experience and Skills:
- Master’s degree in economics, economic development, sociology, anthropology, statistics, policy, business or related field OR equivalent related experience.
- 7 to 10 years’ of experience as an impact analyst and evaluator, including relevant education.
- Strong commitment to our mission – creating economic opportunity for traditionally underserved communities.
- Preference for working in organizations that place priority on teamwork and collaboration.
- Highly motivated individual who is intellectually curious, adept at multi-tasking, and eager to work in a fast-paced, entrepreneurial environment.
- Working knowledge of database design and principles.
- Advanced proficiency with MS Office Suite (Office 365, Word, Excel, PowerPoint), Power BI and SQL a plus.
- Strong analytical and problem-solving skills.
- Experience with or willingness to learn surveying software.
- Superior oral and written communications skills, including experience synthesizing research findings.
- Strong project management skills.
- Understanding of basic concepts around lending, financial services and information security.
- Understanding of behavioral economics.
- Ability to view data/impact through a racial equity lens and an understanding of structural racism.
- Deep embrace of “2x2” program analysis with impact and financial sustainability on the axes.
- Experience in effectively supervising the work of others.
- Ability to build and maintain productive relationships throughout organization.
- Ability and willingness to travel, periodically, approximately 15% of time.
- Ability and willingness to work beyond normal work hours, as needed.
- Ability to demonstrate Self-Help's Core Values:
- Mission Before Self
- Service With Excellence
- Embracing & Promoting Change
- Results Not Credit
- Diversity as a Strength
- Financial Sustainability for Mission Impact
Self-Help is a leading national community development financial institution (CDFI) headquartered in Durham, NC. Founded in 1980, Self-Help has provided over $7 billion in financing to 131,000 families, individuals and businesses underserved by traditional financial institutions. It helps drive economic development and strengthen communities by financing hundreds of homebuyers each year, as well as nonprofits, child care centers, community health facilities, public charter schools, and residential and commercial real estate projects. The Self-Help family of non-profit organizations includes North Carolina’s Self-Help Credit Union, Self-Help Federal Credit Union, Self-Help Ventures Fund and the Center for Responsible Lending, a national policy and advocacy organization addressing abusive lending practices. Through its credit union network, Self-Help serves over 129,000 people in North Carolina, California, Chicago and Florida and offers a full range of financial products and services. Learn more at www.self-help.org, www.self-helpfcu.org and www.responsiblelending.org.