As part of the GIIN’s mission to accelerate the scale and effectiveness of impact investing, we publish job openings from members of the GIIN Investors’ Council and other impact investing leaders.

Portfolio Officer

at CEDS Finance in Aurora, Colorado

About the Job

The Portfolio Officer supports small business owners achieve their financial goals of successful business ownership and growth through loan servicing and post-loan technical assistance

Essential Functions:

PORTFOLIO MANAGEMENT: Manages a portfolio of active borrowers by developing and maintaining relationships with borrowers, and performing site visits as necessary

TECHNICAL ASSISTANCE: Provides one-on-one technical assistance (TA) to borrowers, within assigned portfolio, depending on each business’s unique needs

TROUBLED LOAN MANAGEMENT: Responsible for late loan management, including loan modifications, defaults, and charge offs within assigned portfolio

LOAN CLOSING: Manages and executes the loan closing process, and collaborates with the underwriting team to ensure a smooth borrower relationship transition

Other Job Duties:


  • Completes all types of closings (i.e., new loans/operational closings, paid in full closings, and charge off closings) in a timely manner; and ensures adherence to loan file management guidelines
  • Requests loan disbursements, ensuring proper documentation is obtained and compliance is upheld, working actively to prevent the occurrence of fraud
  • Responsible for collateral and first loss payee management


  • Manages the client payment process and monitors payment status of assigned portfolio, ensuring payments and data are entered in a timely manner
  • Pursues collection efforts in a timely manner, addressing missed, late, and rejected payments
  • Manages client requests for off-cycle payment draws
  • Responsible for accurate and complete data entry to the loan management software to ensure accuracy of client contact information, client batch payments, and the implementation of new fund sources
  • Performs annual reviews on each loan in the portfolio to manage the annual risk rating process
  • Assists with the collection and analysis of loan portfolio data and the preparation of reports for internal and external audiences


  • Responsible for the collateral surrender and liquidation process within the assigned portfolio
  • Maintains relationships and seeks proactive communication with borrowers to address and rectify late payments
  • Monitors and identifies client issues within the portfolio. Attempts to resolve client issues and/or brings to the attention of the Portfolio Manager/Management Team
  • Prepares and delivers client communication for delinquent borrowers, including letters of default, right to cure, late letters, etc., as well as calling, emailing and visiting clients


  • Follows up on the TA Recommendation Plan (one assigned per borrower) with clients in the assigned portfolio to ensure that clients are following the recommendation plan and/or provide additional assistance to help them follow the plan
  • Assesses TA needs and makes recommendations, as necessary, for in-depth TA work with the business consulting team


  • Responsible for external funder database management (i.e., MPERS)
  • Responsible for managing all aspects of an external collateral credit reserve program (administered via CHFA)
  • Supports the portfolio manager in performing periodic internal audit reviews to prepare the organization for external audits
  • Manages credit disputes and ensures periodic credit reporting submission
  • Supports portfolio manager in generating and developing external funder compliance reports (e.g., CDFI and SBA), and ensures reports are accurate and complete
  • Ensures all electronic and hard-copy borrower files are maintained to internal standards
  • Ensures all client databases are accurate and up to date (Traits, LMI, etc.)
  • Performs quantitative and qualitative analysis on the loan portfolio
  • Responsible for perfecting collateral and securing first loss payee


  • Performs other duties as assigned by direct supervisor and Executive Director

Salary & Benefits:

  • Hiring range $45,000 - $60,000 annual salary
  • Annual performance-based bonus
  • Competitive health, dental, and vision benefits, a Flexible Spending Account, 403(b) retirement plan with employer match, and generous paid time off and holiday policies
  • A flexible schedule with a mix of in-office and remote work permitted


  • B.A. or B.S. degree is required; preference for a degree in Finance, Economics, Accounting, Business Management. Master’s degree is strongly preferred
  • Two to five years’ experience (domestic or international) in micro-lending, small business lending, commercial portfolio management, impact investing, finance, and/or business consulting
  • Experience with financial analysis including understanding of financial statements and ratios
  • Experience in speaking to a variety of audiences and stakeholder groups
  • Ability to communicate, gain trust, and work with low-income individuals of wide-ranging cultures
  • Ability to speak more than one language highly recommended. (Spanish preferred)
  • Ability to work effectively in a team and can operate independently as tasks require
  • Proficiency with MS Office Suite (Word, Excel and PowerPoint). Intermediate Excel skills with the ability to understand and write basic formulas, develop charts and graphs for presentations, and summarize large datasets.
  • Experience with loan management systems and databases, credit information systems, and public record research preferred. DownHome solutions, Equifax, and public record systems a plus.
  • Proactive, professional and hardworking with strong organizational and analytical skills. Flexible with an interest to learn and develop professional skills
  • Excellent interpersonal and problem-solving skills
  • Interest in impact investing or socially-minded businesses is desired, experience is preferred

To apply

Candidates should submit their resume and a cover letter that addresses the responsibilities and qualifications listed above to with the text "Portfolio Officer" in the subject line

CEDS Finance

CEDS Finance is a non-profit, CDFI whose mission is to support the American Dream of financial self-sufficiency, by assisting refugees, immigrants, and other underserved communities in Metro Denver who desire to own or strengthen businesses. CEDS is a qualified SBA Intermediary Lender and a Community Development Financial Institution (CDFI) that’s facilitated over $4 million of investment capital into the local community and has served individuals from 30 different countries or origin in developing financial assets through small business development.