As part of the GIIN’s mission to accelerate the scale and effectiveness of impact investing, we publish job openings from members of the GIIN Investors’ Council and other impact investing leaders.

Business Consulting Officer

at CEDS Finance in Aurora, Colorado

About the Job

The Business Consulting Officer shall create and implement a pre- and post-loan technical assistance program and will develop micro- and small-business clients by assessing needs and directly providing in-depth pre- and post-loan technical assistance (TA).

Essential Functions:

PROGRAM MANAGEMENT

  • Coordinates (with an outside contractor) the development of, and manages, CEDS’s Business Technical Assistance program that provides pre- and post-loan support, in collaboration with the underwriting and portfolio management teams. Defines the services that are offered and helps set the strategic direction for the program. Develops a workplan for how to achieve the strategic direction. Develops policies and processes to implement a robust TA program

BUSINESS CONSULTING

  • Provides in-depth, one-on-one business consulting to applicants/clients. Collaborates with the portfolio management team if/when loan modifications are needed

MONITORING & EVALUATION

  • Develops and implements a monitoring, evaluation, and learning system to gauge if the organization is achieving its mission and goals (including impact goals). Drafts policies and procedures to implement the new system. Ensures system provides insight into the quality of TA that clients are receiving

Other Job Duties:

PROGRAM MANAGEMENT

  • Updates and maintains all TA materials (e.g., homework assignments, workshop curriculum, TA resource guide), and ensures materials are right-sized and most effective for CEDS’s applicants and clients
  • Updates and maintains all TA referral information, which includes building new, and maintaining existing, relationships with other service providers to ensure clients receive the best support. Communicates TA opportunities to applicants/clients in collaboration with the communication team
  • Ensures compliance aspects of the TA program are met, such as tracking and reporting TA hours and other client impact metrics to internal/external parties
  • Administers periodic surveys to gauge the status and needs of clients and identifies program gaps and opportunities for internal improvement. Analyzes results and reports out to team, management, and board
  • Manages the TA calendar including both CEDS-hosted and externally-hosted TA opportunities
  • Communicates TA calendar events with the CEDS team and clients (coordinating with communication team)
  • Develops and manages a volunteer/mentor program to support applicants/clients
  • Identify and organizes TA training opportunities for staff, as needed

BUSINESS CONSULTING

  • Collaborates with underwriting and portfolio management teams to assess client needs; develops and implements TA recommendations (e.g., action plans, internal TA resources, and referral opportunities)
  • Proactively monitors client progress (following the TA Recommendation Plan) and follows up with clients on outstanding requirements (coordinating with portfolio officers)

MONITORING & EVALUATION

  • Collects, tracks, and reports data to internal and external parties

EXECUTIVE DIRECTOR & BOARD SUPPORT

  • Supports the Executive Director in preparation for board meetings, as needed, including building the agenda, creating slides, compiling data and materials

OTHER DUTIES

  • Performs other duties as assigned by direct supervisor and Executive Director

Salary & Benefits:

  • Hiring range $45,000 – $60,000 annual salary
  • Annual performance-based bonus
  • Competitive health, dental, and vision benefits, a Flexible Spending Account, 403(b) retirement plan with employer match, and generous paid time off and holiday policies
  • A flexible schedule with a mix of in-office and remote work permitted

Qualifications

  • Undergraduate degree or equivalent experience in a related field
  • 2 years experience in micro enterprise development or operation of a small business
  • Knowledge of and experience with a wide array of business topics and processes, including marketing, management, financing, and overall operations
  • Experience supporting entrepreneurs and new businesses
  • The ability to troubleshoot and identify business issues to promote success
  • Experience with immigrant entrepreneurs preferred
  • Familiarity with business software and technologies
  • Proficiency with MS Office Suite (Word, Excel, PowerPoint)

To apply

Candidates should submit their resume and a cover letter that addresses the responsibilities and qualifications listed above to HR@CEDSFinance.org with the text "Business Consulting Officer" in the subject line

CEDS Finance

CEDS Finance is a non-profit, CDFI whose mission is to support the American Dream of financial self-sufficiency, by assisting refugees, immigrants, and other underserved communities in Metro Denver who desire to own or strengthen businesses. CEDS is a qualified SBA Intermediary Lender and a Community Development Financial Institution (CDFI) that’s facilitated over $4 million of investment capital into the local community and has served individuals from 30 different countries or origin in developing financial assets through small business development.