About the Job
Position: Information Systems Officer
Supervisor: Vice President, Finance
Location: Seattle, WA
Global Partnerships (GP) is an impact-first investor dedicated to expanding opportunity for people living in poverty. Impact-first investing means investing in a way that seeks the greatest possible social impact, while seeking to preserve capital with a modest financial return for investors. GP believes that impact-first investing has an essential role to play in advancing sustainable solutions to poverty for millions of people worldwide.
GP creates and manages impact-first investment funds that make loans and early stage investments in social enterprises serving people living in poverty in less developed countries, primarily in Latin America and Africa. The GP team is comprised of mission-driven, dedicated, high-performing colleagues working primarily from offices in Seattle, WA, Bogotá, Colombia, and Nairobi, Kenya. To learn more about Global Partnerships, please visit our website at www.globalpartnerships.org.
ROLE AND RESPONSIBILITIES
Global Partnerships has employees spread across multiple offices on separate continents. Each team within GP manages large amounts of data and information, which is increasing as our impact grows at a rapid pace. We seek a highly capable individual to lead the development and implementation of business solutions that will meet both the current and future needs of GP. The Information Systems Officer is a full-time position in our Seattle office. This role intersects with many different aspects of the organization, with the objective of improving operational efficiencies and maintaining and improving existing information systems. Specific responsibilities include:
Ongoing Administration of Existing Information Systems:
- Serve as the principal administrator for existing CRM (Salesforce), document sharing/storage (Box) and portfolio tracking (iLevel) systems.
- In collaboration with Finance and Operations, Capital and Impact, and Social Investment teams, expand capacity and efficiency of existing systems to meet current and future reporting needs.
- As necessary, lead selection, deployment, and user training of add-on packages or upgrades to existing systems.
- Provide ongoing support to various teams to increase efficiencies in information management and reporting.
- Ensure staff are trained on systems and processes as they relate to information management and reporting.
- Respond and resolve user requests or support issues or escalate as appropriate.
- Train other staff as necessary to provide additional administrative support for existing systems.
- Provide onboarding training to all staff as necessary in the above systems.
Ongoing Improvement and Future Projects
- Anticipate future business needs and work to keep solutions flexible and responsive to GP’s evolving needs.
- Collaborate with other process and system owners (Finance, Fund Operations, Capital and Impact, Venture, Social Investment) in researching, identifying, and implementing appropriate low-cost upgrades or replacements to legacy systems, including phone, computer, and software systems.
- Lend support and/or leadership on other projects that may arise related to GP’s operations.
- Project Management: Proactively manage and/or lend support to various projects and troubleshooting, including setting deadlines and following up with internal staff and external service providers.
IT Infrastructure primary owner
- Lead relationship with Managed Services Provider (MSP).
- Provide guidance to leadership and MSP on priority and feasibility of capital investments for maintenance and improvement of existing IT infrastructure, especially relating to data security for both internal and external parties.
- Serve as primary contact for multi-user IT support issues, and work closely with MSP to resolve issues and prevent recurring problems.
- Track GP’s compliance environment relating to IT and advise leadership on the technical ramifications of any changes that affect our operations.
- Document various IT systems and processes, including disaster recovery and incident response plans, and IT operations manual.
- Strong operational skills, including problem solving and project management skills, as well as the ability to be decisive and drive a project forward effectively.
- Demonstrated ability to create clarity and order out of large amounts of information flowing from multiple sources.
- Able to work collaboratively with internal team members and third-party vendors.
- Demonstrated experience with configuration and administration of new software tools.
- Highly organized and attentive to detail, with an ability to prioritize efficiently and stay focused on outcomes and project vision.
- Systems-minded with a strong tendency to eagerly accept ownership and to enjoy tackling an amorphous, complex project.
- Process driven mindset, strong work ethic, ability to effectively multi-task, and possess intellectual curiosity.
- Strong communication skills and successful at interfacing effectively with a variety of personalities and cultures.
- Determined to contribute to, and support, a high-performance organization.
- Embodies GP’s values as a Dedicated, Strategic, Collaborative, Aspirational Learner, committed to Excellence, and has a passion for GP’s mission to expand opportunity for people living in poverty.
- 3-5 years of relevant work experience, preferably in a project management or operations capacity.
- Bachelor’s Degree required, with preference for degree in Management Information Systems and/or related field.
- Experience managing enterprise-level SaaS tools, especially Salesforce.com, Box.com, and iLevel preferred.
- Salesforce ADM 201 or higher certification preferred.
- High proficiency with Excel required, experience with PowerBI and/or Tableau preferred.
- Familiarity with Office365 administrator tools and SharePoint preferred.
- Preferred but not required, Fluency or competency in other languages, especially Spanish.
- Ability to work legally in the United States.
Required Application Documents:
- Brief Cover letter
Global Partnerships is an equal opportunity employer. Applications will be accepted and reviewed on a rolling basis. For priority consideration, please apply by March 31, 2020.
Due to the volume of applications, we will contact only those candidates selected for interviews – no follow-ups, please.
All offers will be contingent upon reference checks as well as a background check.
Global Partnerships is an impact-first investor dedicated to expanding opportunity for people living in poverty. For 25 years GP has invested in sustainable solutions that help impoverished people increase their incomes and improve their lives, with core investments in livelihoods, education, health, energy, housing, and sanitation. Since inception GP has deployed $426.2 million in impact investments to 149 partners, bringing meaningful impact to over 17.9 million lives.
GP currently invests in partners in Latin America, the Caribbean, and sub-Saharan Africa. The GP team is comprised of approximately 36 mission-driven, dedicated, high-performing colleagues working primarily from offices in Seattle, WA; Bogotá, Colombia; and Nairobi, Kenya.