About the Job
The Salesforce Support Specialist will work with a team of experienced Salesforce professionals to support more than 130 users across the globe. They are a cool-minded, critical thinker who will provide a baseline-level of support for all users. Additionally, they will be responsible for conducting trainings, developing learning resources and identifying opportunities for increased process efficiencies. Ideal candidates are service-oriented and have previously experience in a Salesforce support role.
This position is an excellent opportunity for anyone interested in the interplay between business processes, user experience and technical solutions.
- Provide end-user support for internal case management and case triage
- Support with system maintenance and data integrity
- Responsible for user on-boarding and off-boarding
- Develop and deliver on-going trainings and learning materials
- Maintain general system documentation
- Assist with vendor selection and management
- Responsible for vetting annual Salesforce releases and identifying areas for subsequent system improvement
- Perform other relevant duties as assigned.
Skills & Experience
- Demonstrated understanding of the Salesforce platform, data structure, security permissions and reporting functions.
- Minimum of two years of experience using Salesforce in an administrative capacity. Preference to candidates with an Admin 201 certification.
- Bachelor's degree or equivalent work experience as a Salesforce administrator.
- Strong communication skills, including the ability and patience to translate technical concepts to a non-technical audience.
- Strong problem solving skills and attention to detail.
- Ability to adapt to rapidly changing organizational needs and prioritize tasks accordingly.
- Spanish proficiency is helpful, though not required.
- Commitment to Root Capital’s mission.
- Must be authorized to work in the United States.
Root Capital invests in the growth of agricultural enterprises so they can transform rural communities. These businesses purchase crops such as coffee, cocoa, or grains from smallholder farmers. With growth, they become engines of impact that can raise incomes, create jobs, empower women and young people, sustain peace and preserve vulnerable ecosystems.
We supply these businesses with vital resources: access to capital, trade and technical partners, financial training and conservation practices. We work in hard-to-serve geographies where others don’t. To date, we’ve distributed $1.4 billion to improve the lives of over six million people in farming communities.
Headquartered in Cambridge, Massachusetts, Root Capital currently has associated offices in Costa Rica, Mexico, Nicaragua, Peru, Senegal, and Kenya.