About the Job
Do you have experience building relationships remotely? Would you like to use your skills to facilitate lending in over 80 countries around the world? Apply to become a Kiva Volunteer Team Leader!
Kiva's Review and Translation Program (https://www.kiva.org/work-with-us/reviewers) relies on over 400 volunteers to edit, translate, and thoroughly review loan profiles from around the world. Kiva Loan Review Team Leaders cultivate team engagement and harness the skills of Kiva’s dedicated volunteers, who review Kiva’s borrower stories through an innovative crowdsourcing model. They provide leadership, motivation, and support to a diverse, multicultural, and global community of volunteers in order to keep loans flowing from the field to the Kiva website. They foster connections between the volunteer community and Kiva headquarters. This is a remote volunteer position.
Loan Review Team Leaders act as a first line of support for editors and translators to keep Kiva’s processes efficient and sustainable. They craft customized updates and develop creative approaches to strengthen team engagement.They maintain regular email contact with team members to field basic questions, provide guidance, and solve problems. They promote the use of Kiva’s loan review resources and escalate policy and technical questions to Kiva staff.
Loan Review Team Leaders help shape the future of the Review and Translation Program at Kiva. They exchange ideas and perspectives with other team leaders and Kiva staff in regularly scheduled conference calls. They also help develop, document, and share best practices for team leaders.
A successful candidate will have these essential skills and qualities:
Native or near-native English fluency
Can commit to 4-6 hours a week for 13 months, including availability for approximately 3 conference calls per quarter with fellow Team Leaders/Kiva staff
Is a strong communicator and supremely organized
Can forge effective working relationships with remote colleagues; is comfortable providing instruction and feedback over email
Enjoys working collaboratively in a team environment
Enjoys establishing and reaching targets, both for themselves and for their team
Has mature judgment and can work with little supervision
Is comfortable with internet, email, basic word processing and spreadsheet programs; regularly checks and responds to email
Is able to abide by calendared appointments and consistently meets deadlines
Location: Anywhere, but must be able to accommodate evening conference calls in the Pacific time zone
Kiva is an international nonprofit working in more than 80 countries, with a mission of expanding financial access to help underserved communities thrive. We do this by crowdfunding loans on kiva.org for borrowers such as entrepreneurs, smallholder farmers, and students, and by addressing the underlying barriers to financial access around the world through innovative projects and partnerships. Our organization combines the culture and agility of an internet start-up with the compassion and heart of a nonprofit to create impact and opportunity at global scale. With offices in San Francisco, Portland, New York, Nairobi and Bangkok, Kiva’s team includes 100+ employees and 400+ volunteers worldwide. Our team is growing as we pursue exciting new opportunities to create a financially inclusive world.