As part of the GIIN’s mission to accelerate the scale and effectiveness of impact investing, we publish job openings from members of the GIIN Investors’ Council and other impact investing leaders.

Head of Design

at Kiva in San Francisco, CA / Portland, OR

About the Job

Creating beautiful, functional designs that contribute seamlessly to user experience is critical to us. As a thought leader and execution powerhouse, you will use your expertise across all facets of user-centered design, spanning UX strategy, experience/interaction design, user research/assessment, prototyping, visual design and user adoption. You’ll manage and prioritize projects among a team of designers and user researchers. You will report to the COO/CPO. This role is a focal point for shaping the future of a high profile organization leveraging technology for the greater good.

Drive strategic goals of the organization through design thinking
Translate complex problems into compelling solutions with a user-centric and data-driven approach
Partner with Product Managers, stakeholders and executives to create a vision and strategy for products and features ensuring the experience is on brand, achieves business goals and delivers value to end users
Provide UX scoping and project definition in alignment with the needs of the business
Manage the design and user research functions
Oversee and participate in the design process, from concept and strategy, to wireframe, UX and UI design, prototyping, testing and final execution
Facilitate feedback cycles for potential design solutions from multiple internal and external stakeholders
Lead activities across the UX team, ensuring quality of design, timeliness of project deliverables, and directing resourcing and prioritizing work while guiding and mentoring team members
Oversee Kiva’s visual identity and product designs
Create an inspiring experience for, the most widely recognized person-to-person microfinance site on the web today
Ensure consistency of UX, UI and brand design throughout Kiva’s products, systems and marketing campaigns
Collaborate with product, marketing and engineering teams to identify opportunities to improve user experiences throughout the Kiva ecosystem


10+ years of experience designing successful, high traffic consumer web and/or mobile applications with at least 2 years managing a design team
In-depth knowledge of information architecture, user centered design best practices, creative and visual design concepts, as they relate to consumer site design and applications
Experience with UX, UI, user research and visual design
Experience with branding, style guides and pattern libraries
Familiarity with HTML, CSS, JavaScript, and standards-based layout
Strong personal design aesthetic, meticulous attention to detail and familiarity with using data and customer insights to influence design decisions
Ability to seamlessly move between big picture (strategy, planning, systems design) and the minute details
Experience partnering with product, engineering and marketing teams in an Agile product development environment
Ability to present and advocate for ideas and designs, to explain the Design team’s thinking and process
Proficient with current design and prototyping tools and techniques

What We Offer
An amazing mission: Kiva’s mission is to connect people through lending to alleviate poverty across the globe.
An opportunity to improve real lives, solve hard problems, and change the world.
Friendly, supportive, and adventurous environment with a team of engaged colleagues.
A comprehensive, industry-leading benefits package.
Opportunities to connect with and learn from colleagues and partners around the world.

A diverse and inclusive workplace where we learn from each other is an integral part of Kiva's culture. We actively welcome people of different backgrounds, experiences, abilities and perspectives. We are an equal opportunity employer and a great place to work. Join us and help us achieve our mission!

To apply

Apply Online:


Kiva ( is a mission-driven technology company. We run a global marketplace platform for crowd-funded micro-loans to serve the financially excluded. Kiva combines the culture and approach of an internet start-up with a mission to alleviate poverty. We aim to drive social impact and enable opportunity while providing a borrower-to-lender connection: “Loans that change lives.”

Kiva has raised over $900 million in loan capital for more than 2.3 million borrowers in 82 countries. Kiva’s lenders fund over $10 million in loans every month. Kiva is poised to take its initial success to a whole new level – targeting $1 billion in loans by mid-2017 and continuing our expansion into new areas such as local lending in the US, student loans, water, clean energy, and agriculture. Headquartered in San Francisco, Kiva's team has 100+ employees and 300+ volunteers worldwide.